Social media has powerful potential for viral exposure. But studies have shown that more than two-thirds of Facebook users say that “Liking” a “Fan Page” does not mean permission to send me advertising messages. Marketers need to understand that the vast majority of “Fans” click that they “Like” a page as a message to their friends, […]

Trust is a key component in business (and personal) decisions. Greg Ferenstein wrote an interesting post on the Mashable blog about trust in social media, in which he quoted Professor Judith Olson, who has studied the essentials of building trust in digital communication. One of her most important findings is that “responsiveness is key” in building […]

Begin with the end in mind. As a leadership consultant I have always asked “WHY” before “WHAT.”  Intention helps focus efforts in the direction of desired results. Craig Galati wrote about social media strategy in the Las Vegas Sun: Social media is important, but it must fit into a marketing strategy. Social media is a […]

The foundation of any lasting relationship is a positive value exchange. In personal relationships the value is often intangible. It may be a subtle deposit in what Stephen Covey calls the “emotional bank account.” Making such deposits spontaneously and without calculation is most effective. In fact being relatively unconscious of the value exchange may be […]